Previous job
5Days left
- Reference
- HUL/24/0277
- Full Time Equivalent Salary (based on a 37 hour working week)
- £22737 - £26873
- Occupational group
- Customer Services
- Job term
- Full Time
- Appointment type
- Permanent
- Hours
- 37
- Division
- Legal Services & Partnerships - Directorate
- Closing Date
- 08 May 2024
- Proposed Shortlisting Date
- 13 May 2024
- Proposed Interview Date
- 20 May 2024
- Place of work
- Wilson Centre, 1st floor, Hull HU1 2AG
- For an informal discussion please contact
- Rachael Worsnop
- Contact telephone
- 01482 300 309
We are looking for individuals with excellent customer service skills who are positive, sensitive and have an exemplary telephone manner, adapting your approach as appropriate to ensure equality of access to all.
A positive image of the council must be conveyed at all times and Customer Service standards must be maintained.
Successful candidates will be trained to deliver a good knowledge of all service areas including Council Tax, Housing, Welfare/Benefits and Environmental Services including Waste.
You will work as part of a team to deliver an efficient and effective customer contact centre, supporting and assisting in the delivery of services to respond to the customer’s needs and expectations. Ensuring that as many enquiries as possible are resolved at first point of contact and customers are encouraged to access all service available to them online.
We are open 24/7 365 days of the year, we are looking for flexible individuals able to work across the following contact channels; telephone, live chat, email and social media. Out of hours and weekend working is on a rota basis.
We have positions available on the Core team, and the working hours are the following:
Core (7.5 hrs per day)
- Normal working hours between 08:00-19:00
- Working Monday to Sunday
- You are required to work 1-3 weekends (Either the Saturday or the Sunday with a day off in the week)
- Bank holiday cover is required on a rota basis
- An enhanced hourly rate of pay is applied for weekend and bank holiday working
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Please ensure that you complete and submit your application by midnight on the closing date.
We are committed to increasing the diversity, equity, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply.
We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required.
The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.
Any offer of employment to the above post will be subject to receipt of a satisfactory Basic Disclosure from the Disclosure & Barring Service.
Hull City Council embraces the principles of WorkSmart and this post has been identified as a suitable role. WorkSmart principles create opportunities facilitating a combination of working in the office, adhoc homeworking, or working from various locations, therefore being flexible about where/ how you carry out your role, the specific opportunities available will be discussed at interview.