Previous job
7Days left
OVERPAYMENTS OFFICER - 2 POSTS - FIXED TERM
Salary details: £24702 - £26873
- Reference
- HUL/24/00078
- Full Time Equivalent Salary (based on a 37 hour working week)
- £24702 - £26873
- Occupational group
- Finance
- Job term
- Full Time
- Appointment type
- Fixed Term
- Hours
- 37
- Division
- Finance & Transformation - Directorate
- Closing Date
- 06 May 2024
- Proposed Shortlisting Date
- 07 May 2024
- Proposed Interview Date
- 21 May 2024
- Place of work
- Treasury Building, Hull HU1 2AA
- For an informal discussion please contact
- Caroline Ashton or Liz Fairburn
- Contact telephone
- 01482 615123/615336
An exciting opportunity has arisen within the Housing Benefit Overpayments team within Revenues and Benefits.
The role of the Overpayments Officer is to provide specialist advice and assistance with Housing Benefit overpayment and BID Levy duties providing a responsive service to internal and external customers and colleagues through a variety of access channels including: telephone, face to face, written and electronic mail.
Other duties will include:
- Provide an efficient, effective, responsive and user-friendly service to all customers and partners that recognise our stakeholder needs.
- Negotiate repayment of overpayments making decisions based on the individual’s financial circumstances.
- Assisting team leader at Magistrates Court (BID), giving advice to customers, and ensuring recoverability is correct pre court hearing.
- Make decisions on the recoverability of overpayments in line with policies and procedures. Checking and process write off decisions, keeping accurate records for audit and statistical requirements.
- To undertake quality checks, testing of software and implement changes, process, and administer referrals to collection agents, pursue recovery action via legal proceedings.
- Assist Payments Officer to ensure that housing benefit customers receive the correct payment within agreed time limits and that the necessary control mechanisms are applied.
It is essential that the successful candidate has proven practical experience of Revenues and Benefits administration or debt recovery, where they can demonstrate good levels of quality and output. They need to have a thorough knowledge of Housing Benefit regulations, policy best practice and the IT systems used in the administration of Revenues and Benefits. The successful candidate will demonstrate an ability to manage their own time to meet targets and deadlines.
Please note, that this is a Fixed Term post until 31st March 2025.
Benefits of working for Hull City Council – Working for hull city council
Why Hull is a great place to live and work – Working for hull city council
https://www.workingforhullcitycouncil.org.uk/help-applying-interviews/apply-jobs
Please ensure that you complete and submit your application by midnight on the closing date.
We are committed to increasing the diversity, equity, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply.
We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required.
The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.
Any offer of employment to the above post will be subject to receipt of a satisfactory Basic Disclosure from the Disclosure & Barring Service.
Fixed term vacancies are available to Hull City Council employees on a secondment basis, subject to approval from their current line manager for up to 18 months. PLEASE ENSURE YOU DISCUSS THIS OPPORTUNITY WITH YOUR MANAGER PRIOR TO APPLYING FOR THE VACANCY. For further information and guidance, please refer to the Council’s Secondment policy.