Previous job
7Days left
- Reference
- HUL/24/00076
- Full Time Equivalent Salary (based on a 37 hour working week)
- £23500 - £24294
- Occupational group
- Housing
- Job term
- Full Time
- Appointment type
- Fixed Term
- Hours
- 37
- Division
- Legal Services & Partnerships - Directorate
- Closing Date
- 06 May 2024
- Proposed Shortlisting Date
- 08 May 2024
- Proposed Interview Date
- 20 May 2024
- Place of work
- 3rd Floor, City Treasury Building, Hull HU12AB
- For an informal discussion please contact
- Nikki Kirk
- Contact telephone
- 01482 614 300
This post is fixed term for approximately 6 months to cover for maternity leave.
To operate the central control alarm system, taking calls to ensure that an efficient and professional response to the urgent needs of users of the Lifeline and sheltered housing services. This is a 24hr a day 7 days a week service and you would work 12-hour shifts on a 4-week rotation including some nights and weekend working. The service aims to enable service users to maximise their independence in the community whilst remaining safe in their own homes by being able to raise a call for assistance when they need this. This includes the monitoring of telecare sensors and equipment and well as voice calls.
You must hold IT skills, an appropriate NVQ level 2 qualification or equivalent and be literate and numerate as essential requirements of the role.
You must also have the following skills/experience/knowledge:
- Customer contact either face to face or over the phone.
- Experience of providing services for older and/or vulnerable people.
- Excellent communication skills and be able to respond in a caring, non-judgemental, and sympathetic manner.
- Excellent time management skills.
- Ability to work as part of a team/on own initiative.
- Working knowledge of IT systems,
- Ability to evaluate emergency situations, staying calm and communicating effectively to resolve, at times, life threatening situations.
- Ability to provide reassurance to vulnerable people who may be stressed and/or frightened.
- Ability to listen and deal with difficult situations where callers may become verbally aggressive.
The role includes enhanced allowances for working shifts, nights, weekends, and bank holidays.
Benefits of working for Hull City Council – Working for hull city council
Why Hull is a great place to live and work – Working for hull city council
https://www.workingforhullcitycouncil.org.uk/help-applying-interviews/apply-jobs
Please ensure that you complete and submit your application by midnight on the closing date.
We are committed to increasing the diversity, equity, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply.
We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required.
The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.
Any offer of employment to the above post will be subject to receipt of a satisfactory Enhanced & Adults Barring List Disclosure from the Disclosure & Barring Service.
Fixed term vacancies are available to Hull City Council employees on a secondment basis, subject to approval from their current line manager for up to 18 months. PLEASE ENSURE YOU DISCUSS THIS OPPORTUNITY WITH YOUR MANAGER PRIOR TO APPLYING FOR THE VACANCY. For further information and guidance, please refer to the Council’s Secondment policy.