Tenant participation
By getting involved in tenant participation you can influence the way we deliver our housing services and make decisions with us which will then help deliver an excellent service to all our customers. So you can give us your views on what we are doing well, and what we could do better, we organise and manage involvement activities and help volunteers, in line with our eight main involvement principles.
Get involved through Facebook
You can now visit our new Facebook page to find out about the latest ways of getting involved with the housing service, see dates of events and training courses and take part in online discussions.
Visit our Facebook page (link opens in a new window)
Wider consultation
We regularly carry out consultations with housing and prospective housing customers. Our consultations are open to everybody regardless of their age, gender, race, religion or belief, sexual orientation or disability. We want to hear from all of our customers so that we can ensure that their views, experiences and needs are considered.
We have partnership agreements with both Skills 4 Communities and the Africa Forum, to encourage customers from black and minority ethnic (BME) communities to get involved.
Our Learning Disability Focus Group meets regularly to discuss some of the housing issues that particularly affect customers with a learning disability.
We also have focus groups that look specifically at issues affecting disabled customers and young people.
Our tenants compact
The 'key to our future' document, known as the tenants compact, sets out what we will do for our involved tenants, what you can expect from us and what we expect from you. It covers a range of issues including the principles that govern tenant participation and it is signed by the council and council tenants.
Compact section 1 - Introduction (size: 322.7 Kb) 
We are the first local authority in the UK to receive national accreditation by the Tenant Participation Advisory Service (TPAS) for the work we do to involve tenants and residents in improving housing services. 
