Social services complaints procedure

The complaints procedure allows for you to make representations, which are comments - either positive or negative - which require a response from us. Its main function is to ensure that when someone makes a complaint or representation, it is dealt with quickly and efficiently. It also allows us to see where services may need improving.

• how to make a complaint and who can complain
  
  
• what can you complain about?
  
  
• when do you not have the right to complain?
  
  
• what will happen when you make a complaint?

Advocacy support for young people making a complaint

Advocacy is when a person can speak for someone else to ensure their voice is heard or when they support them to speak up for themselves. A child or young person is entitled by law to advocacy support that is independent and confidential. This does not apply when it is an adult making a complaint.
 
We will provide all children or young people making a complaint with information on advocacy and appoint an advocate for them when asked to.

Court Orders

This information is not an appeals procedure. If you wish to appeal against a Court Order you should approach the Court.

Contact us

Complaints manager
Brunswick House
Strand Close
Beverley Road
Hull
HU2 9DB
Map (link opens in a new window) 

Tel: 01482 300 300
Email: SocialServices.Complaints@hullcc.gov.uk

Local Government Ombudsman
Advice Team
PO Box 4771
Coventry
CV4 0EH

Tel: 0845 602 1983
Fax: 0247 682 0001

All literature relating to the Complaints Service is available in alternative formats on request. Call 01482 300 300.