Social service charges

You can pay your social services using any of the methods detailed below. You will need your social services non-residential charges reference number. This is either a nine-digit numer or a 10-digit numer You can find this numer on your social services non-residential charges account or Swipecard.

Pay online

Social service charges can be paid online 24 hours a day, seven days a week, including weekends and bank holidays.

Pay online now

Bankers order / standing order payments (BACS)

Social Service Charges can be paid by bankers order / standing order using the following -

• bank sort code: 62-11-79
• bank account numer: 00000000 (8 zeros)
• paid to: Hull City Council

You will need to quote your reference number as follows -

• if the reference on your social services non-residential charges account is 9 digits long
  The 9 digit reference numer preceded by 000034000 making up an 18 digit reference number
• if the reference on your home care charges / social services non-residential charges account is 10 digits long
  The 10 digit reference numer preceded by 00000200 making up an 18 digit reference number

Please note, telephone banking and internet banking arrangements can be set up direct with your bank or on your own bank's internet site.

Swipecard payments

You can pay social service charges using a Hull City Council Swipecard at -

• any post office in the UK (cash or cheque)
• any PayPoint outlet in the UK (cash only)
• council offices listed below (see counter payments)

To apply for a Swipecard (or to replace a lost Swipecard) ring 01482 300 300.

Please note, Swipecards hold social service charge reference numbers only and no other account details.

What is a Swipecard?

Telephone payments

Social service charges can be paid via the telephone on 01482 300 300.

• Monday to Friday 8am - 7pm
• Saturday 9am - 1pm

Please select the 'speak to an operator' option when you call and quote the following 'fund number' -

• if your account reference is 9 digits long - Fund 34
• if your account reference is 10 digits long - Fund 02
• if your account is for a Lifeline service, the account reference is 10 digits long – Fund 31

Please note, you will need to have your credit or debit card, account details and a pen and paper available when you call. Callers will be quoted a unique receipt number for each payment. All supplied data is stored on a secure database.

Postal payments

Social services charges can be paid by post to -

Hull City Council 
Treasury Building
PO Box 15
Guildhall Road
Hull
HU1 2AB

Cheques or postal orders should be made payable to Kingston upon Hull City Council and you should write your account reference numer on the back of your cheque or postal order.

Please note: cash should only be sent in registered envelopes.

Counter payments - in person only

You can pay at Hull City Council payment counters using cash, cheque, postal order or any of the debit or credit cards listed on the payments page.

You can make counter payments at -

• Customer service centres - please note some centres accept credit and debit card payment only
• information points