Hull City Council
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Pay your housing, garage or lifeline rent

Housing, garages and lifeline rent payments

We have several convenient ways for you to pay your -

  • housing rent
  • garage rent
  • lifeline rent

You need your reference number which is 10 digits. If you have a council issued housing rent payment card or council tenant mobile lifeline payment card (swipecard), you can find your reference on the front of your card in the bottom left corner just below your name.


Make a secure payment anytime with myPayments. You need -

  • your debit or credit card
  • an email address to be sent a receipt (optional)

Pay your housing, garage or lifeline rent

Direct debit

We can set up regular payments from your bank or building society account on your behalf. You just need to fill in complete and return our direct debit mandate.

Choose to pay by -

  • weekly installments (50 weeks with two free weeks over the Christmas period)
  • 12 monthly installments on the sixth, 13th, 20th or 27th of each month  

If you are in arrears with your rent, you must continue to pay your rent over the Christmas period along with any arrangements you have made to reduce your arrears.

You can access the direct debit weekly and monthly mandates below.

Post your direct debit mandate to -

HS - Housing Finance
Hull City Council
PO Box 15

Transfers or standing orders

You can transfer a one off payment or set up regular payments from your bank or building society through online banking, telephone banking or in person.

Our bank details are -

  • Sort code: 62-11-79
  • Account number: 00000000 (eight zeros)

You need to quote -

  • 00000800 followed by your 10 digit reference number (18 digits in total) 

You can access the standing order form below 


You can pay anytime by automated telephone payment on 01482 300 300 (select option 1). Our contact centre staff are available to take payments -

  • Monday to Friday, 8am - 7pm
  • Saturdays, 9am - 1pm

You'll need -

  • your reference number
  • a debit or credit card


You can pay by textphone on 01482 300 349 -

  • Monday to Friday, 8am - 7pm
  • Saturdays, 9am - 1pm

You'll need -

  • your reference number
  • a debit or credit card

In person

You can pay at by debit or credit card at any of our customer service centres. Some also take cash or cheque.

Find out more about our customer service centres

If you have a swipecard, you can pay your housing, garage or lifeline rent at any -

  • UK post office with cash or a cheque
  • supermarket or shop that displays the PayPoint logo with cash

Find out how to request a swipecard


Make your cheque or postal order payable to - Kingston upon Hull City Council - and write your reference number on the back. Send it to -

Hull City Council
Treasury Building
PO Box 15
Guildhall Road

Make sure you use the appropriate postal option so your payment arrives on time.

Debit and credit cards

We accept the following debit and credit cards -

  • Visa
  • Visa Debit
  • Visa Electron
  • Mastercard
  • Maestro

We do not accept American Express.

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Hull City Council, Guildhall, Alfred Gelder Street, Hull, HU1 2AA

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