Terms and conditions

Hull City Council is VAT registered:168 5243 45

Kingston upon Hull City Council Online Privacy Policy

The Data Protection Act, means the law says we (the Council) have to look after any information we collect from you. We treat any personal information we collect from you as private and do not pass on your details to anybody outside of the Council unless:

• you say we can
• the organisation asking for your information has a legal right to it (eg the police investigating crime)
• the law says we have to
• a court order says we have to
• we need pass it on to provide council services
• we believe it is in your own interest to pass it on
• we believe it is in the overall public interest and this is felt to be greater than the other factors we have to think about

You do not have to give us any personal data, or private information about yourself, to visit our site.

If you visit our site just to read or download information, we will collect and store information (called web access logs) about your visit, including:

• The name of the domain from which you access the Internet, and the Internet Protocol (IP) address or host name, which may or may not identify a specific computer
• The date and time you access our site
• The pages you visit
• The Internet address of any website from which you linked directly to our site
• We will only collect personal information about yourself if you provide this and know that you have provided it using an online form, or by sending us an email

If you provide personal information it will only be used for the purposes described on the form you use to send the information or for purposes which are allowed by law. The information may be used for research but will not be used in any way (other than the purposes stated on the form used to send the information) which allows your identity to be identified.

We will only use your details to contact you by post, email, fax or telephone:

• to tell you about changes to the services we offer
• to tell you about new services
• or to help us to provide our services

Web Access Logs

Most councils, and companies keep these logs as a way of looking after websites. These logs do not hold personal or private information, and we do not make any attempt to link the information in the logs, with the users who actually visit our website.

Web access logs may be used to help make sure the site is secure, and to ensure that the information held is protected.

Security

The information you provide will be held in a safe and secure way, and will only be used by staff who have a need and a right to know.

To make sure the site is secure, the Council looks at network traffic (the emails sent to the site), so that it can see if there have been attempts to upload or change information or cause damage to the site. For example when you send us an email, (whether you use the form on our site or otherwise), we could have it stopped, before it reaches the person in the council it is meant for.

We aim to protect your information but please be aware that sending an email, or information via an online form, cannot be made totally secure.

Cookies

We use cookies for recording information within our website to help enrich the browsing experience. When you enter the site, or when you enter certain parts of the site, your computer will automatically be issued with a cookie. If you have turned them off on your browser you will be unable to use certain parts of the site, for example the online payments service.

A cookie is a small text file that is sent to your computer hard drive via your web browser when you visit some websites. In general, cookies are just text files and are not executables (files containing a programme) so they cannot spread viruses around your computer.

These cookies are used to store information about you for the next time you visit that site - information like where you went on the site and what you did. A cookie from a particular web site will sit on the hard drive of your computer and wait until the next time you visit that site.

Cookies can also contain information such as user names that could reveal your identity. And because cookies help sites remember things about you, another person using your computer could have access to some of the less secure private information on web sites that you have visited.

If you want to look at the web anonymously (so no one knows the name of the domain from which you access the Internet) you could think about getting rid of your cookies. The easiest way to do this is to refuse to accept, or 'disable' them in your web browser. However, this can be a bit limiting, because many features in sites won't work if you disable cookies.

How Cookies Work

Let's say you go to a website and it has a quiz with question one on the first page and question two on the second etc. When you go to the second page, the web server needs some way of knowing that you are the same person who answered "A" for example on page one. That way, when it comes to adding up your score it can combine all your answers, from many different pages, all together. If the computer didn't give you a cookie it wouldn't know whether it was the same person visiting all the pages.

(Cookies Information Source: BBC Webwise).

Copyright

You are not allowed to reproduce (copy) in any form or store any text, graphics, images, film or sound files, code, design or logo without the Council telling you in writing that it is ok to do so. We cannot extend this permission to material on our site which belongs to someone else, for example where it is identified as being the copyright of someone else. You can download any text from the site, free of charge, to a file or printer without our permission, if you reproduce the material correctly, and it is not being re-used or reproduced in any way.

All intellectual property rights (the ideas behind and within the website) belong to the Council. Our copyright, and other intellectual property rights, are protected by UK laws, and by international treaties.

Names etc.

The name "Hull City Council," and the historic names of the Council, and the Council's common seal are protected by Royal Charters. The Council's Coat of Arms is protected by what is known as a ‘letters patent’. You would need to get permission from the Council, in writing, to say it is ok to use these names before you go ahead and use them. If you want to request to use the name, historic names, common seal, or Coat of Arms you should write to

The Lord Mayor's Secretary,
Guildhall,
Alfred Gelder Street,
Hull.
HU1 2AA.

Virus Protection

We make every effort to check and test the material on our site. However, it is always wise to run an anti-virus program on all material downloaded from the Internet. The Council cannot accept any responsibility or liability for any loss or damage to your data or to your computer system, as a result of using material from our website.

Disclaimer

We try to ensure that the material on our website is correct and up to date but the Council cannot accept any responsibility or liability for any loss, or claim that results directly or indirectly from any mistake (or inaccuracy) in any of the material on this website.

Kingston upon Hull City Council's official website is located at www.hullcc.gov.uk. This privacy statement only covers the Kingston upon Hull City Council website at insert Clued up web address.

Links within this site to other websites, and other websites containing information about Kingston upon Hull City Council, are not covered by this statement.

Please be aware that linked websites' may deal with privacy differently, and the Council does not accept responsibility for the privacy rules, or the content of any linked site. The Council does not necessarily promote or support the services or business, of those organisations to or from which this site is linked. The Council cannot guarantee that these links will work all of the time, and has no control over the availability of the linked pages. If you decide to access sites linked to this site, you do so at your own risk, and the Council has no right to anyone else's intellectual property (the ideas) on those sites. If you want to link to pages on our site, you need to get our permission first. Please see the contact details below.

Contact Us

If you wish to contact us:

• To ask about using any material protected by copyright
• To ask about other intellectual property rights
• To ask to link to pages on our site
• To find out more about this Internet Privacy Statement
• If you think any of the information on our site is wrong,

then please ring the Call Centre on 300300 and ask for the Web Team or write to us at

Web Team
Hull City Council
The Guildhall
Alfred Gelder Street
Hull
HU1 2AA

or email us at info@hullcc.gov.uk

If you have queries or concerns regarding the information we hold, how we comply with the Data Protection Act, and The Freedom of Information Act, then please ring the Call Centre on 300300 and ask for The Information Governance Team, or write to

The Information Governance Team
Legal Services
Room 154
The Guildhall
Alfred Gelder Street
Hull
HU1 2AA

or email us at information@hullcc.gov.uk