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Sheltered housing
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Pay your lifeline account online

Kingston Care Lifeline Service

A lifeline is a piece of equipment installed in your property that can be activated by a pendant. Should you need emergency assistance simply pressing the pendant puts a call through to the Kingston Care Control Centre. The centre is staffed 24 hours a day, 365 days a year. An operator will have immediate voice contact with you and can talk to you until help arrives.
This service is available to both council and private tenants but please note that a telephone line connection is required.

To apply for a lifeline please download and complete the form below -

You can also pick up a copy of the form from any customer service centre or information point.

Find your nearest customer service centre or information point


The charge for this service is £3.16 per week. However clients may be able to apply for zero rated VAT for the service.

To apply for zero rated VAT please download the form below -

Service provided

  • a lifeline unit with a pendant installed in your home
  • 24 hour emergency alarm service monitored  through the Kingston Care Control Centre  
  • assistance to contact other services when required for your wellbeing
  • emergency out of hours team
  • other telecare equipment can be arranged based upon your support needs

Once your application has been accepted, you can pay for your lifeline account online.

Pay my lifeline account online

Contact us

Sheltered Housing Department
Hull City Council
Third Floor
Treasury Building
Guildhall Road

Tel: 01482 614 300
Text phone: 01482 300 349


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