Lifeline accounts

You can pay your lifeline account using any of the methods detailed below. You will need your 10 digit payment reference number to pay your lifeline account. This can be found on your bill.

Pay online

Lifeline accounts can be paid online 24 hours a day, seven days a week including weekends and bank holidays.

Pay online now

Direct debit

You can pay your lifeline account by direct debit. Please download the direct debit form or contact the sheltered housing department on 01482 300 300.

Post your completed form to -

FREEPOST RSJC-KKBE-ABXZ
HS - Housing Finance
Hull City Council
PO Box 15
Hull
HU1 2AB

Telephone payments

Lifeline accounts can be paid via the telephone 24 hours a day, seven days a week, including weekends and bank holidays, by calling 01482 300 300.

Please state that the payment should be paid against fund 32 and have your credit or debit card, your 10 digit payment reference number and a pen and paper available when you call. Callers will be quoted a unique receipt number for each payment. All supplied data is stored on a secure database. 

Postal payments

Lifeline accounts can be paid by post to -

Treasury building
Hull City Council
PO Box 15
Guildhall Road
Hull
HU1 2AB

Cheques or postal orders should be made payable to Kingston upon Hull City Council and you should write your account reference number on the back of your cheque or postal order.

Please note, cash should only be sent in registered envelopes.

Counter payments - in person only

You can pay your lifeline account at our payment counters using cash, cheques, postal order or any of the debit or credit cards listed on the payments page. You can make counter payments at -

• Your nearest customer service centre or information point - please note some centres accept credit and debit card payment only