Value Hull?

Central Government cuts mean the council is facing significant financial challenges

We need your help to better understand the services you value.

Your views are extremely important to us and we would be very grateful if you would play your part by taking the Value Hull Budget Challenge.

Hull City Council
You are here: Home > Council and democracy > Feedback or getting involved > Customer feedback > ...
Children's services complaints

Social services complaints procedure - when do you not have the right to complain?

  • if you do not meet the requirements of “Who can complain”
  • if your complaint does not relate to us or anybody acting on our behalf
  • the same complaint has already been investigated
  • we do not need to consider complaints made more than one year after the complaint arose. This also applies to representations. However, we can extend this time limit if we want to

We can also decide not to accept a complaint if it is felt the complaint may prejudice any of the following investigations -

  • court proceedings
  • tribunals
  • disciplinary proceedings
  • criminal proceedings

Contact us

Complaints manager
Brunswick House
Strand Close
Beverley Road
Map (link opens in a new window) 

Tel: (01482) 616143

Local Government Ombudsman
Advice Team
PO Box 4771

Tel: 0845 6021983
Fax: 024 7682 0001


The display of third party advertising on this site is not an endorsement or recommendation of any advertiser’s goods or services. The council accepts no responsibility for the accuracy of the advertisements nor the quality of the goods or services supplied.


Search this site for...

Find my nearest...

Please enter your postcode

City of Culture logo
Visit the City of Culture 2017 website (link opens in a new window)

Hull City Council, Guildhall, Alfred Gelder Street, Hull, HU1 2AA

Sign up for council news and updates Subscribe to our RSS feedFind out about our Twitter profilesFind out about our Facebook pagesOur Flickr channelsYouTube channels

All Information © Hull City Council  2014