Social services complaints procedure - when do you not have the right to complain?

• if you do not meet the requirements of “Who can complain”
• if your complaint does not relate to us or anybody acting on our behalf
• the same complaint has already been investigated
• we do not need to consider complaints made more than one year after the complaint arose. This also applies to representations. However, we can extend this time limit if we want to

We can also decide not to accept a complaint if it is felt the complaint may prejudice any of the following investigations -

• court proceedings
• tribunals
• disciplinary proceedings
• criminal proceedings

Contact us

Complaints manager
Brunswick House
Strand Close
Beverley Road
Hull
HU2 9DB
Map (link opens in a new window) 

Tel: (01482) 616143
Email: SocialServices.Complaints@hullcc.gov.uk

Local Government Ombudsman
Advice Team
PO Box 4771
Coventry
CV4 0EH

Tel: 0845 6021983
Fax: 024 7682 0001