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Central Government cuts mean the council is facing significant financial challenges

We need your help to better understand the services you value.

Your views are extremely important to us and we would be very grateful if you would play your part by taking the Value Hull Budget Challenge.

Hull City Council
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Children's services complaints

Social services complaints - what can you complain about?

  • an unwelcome or disputed decision
  • concern about the quality or appropriateness of a service
  • delay in decision making or provision of services
  • delivery or non-delivery of services, including complaints procedures
  • quantity, frequency, change or cost of a service
  • attitude or behaviour of staff
  • application of eligibility and assessment criteria
  • the impact on a child or young person of the application one of our policies
  • assessment, care management and review

There may be other things not on the above list that you can complain about - you should contact the complaints manager, who will advise you.

Contact us

Complaints manager
Brunswick House
Strand Close
Beverley Road
Hull
HU2 9DB
Map (link opens in a new window) 

Tel: (01482) 616143
Email: SocialServices.Complaints@hullcc.gov.uk

Local Government Ombudsman
Advice Team
PO Box 4771
Coventry
CV4 0EH

Tel: 0845 6021983
Fax: 024 7682 0001

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