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Shelter - Get advice

Preventing homelessness

If you are at risk of losing your home you can get help from our housing options team. You do not need an appointment to see us - just come to our walk-in service at The Wilson Centre.

Find out what help is available if you are already homeless

You can get help and advice about -

  • staying in your current home, if for example your landlord, family or friends want you to leave
  • your rights to stay in your home
  • mortgage and rent arrears

Find out what help is available if you are struggling to pay your mortgage (link opens in a new window)

Find out what help is available if you have a council home and you are struggling to pay your rent

  • the options open to you if you are experiencing domestic abuse

Find out what help is available if you are experiencing domestic abuse

You can also get help to secure alternative accommodation if needed. This could be in the form of -

Walk-in service

You can access our walk-in service at The Wilson Centre between the hours of 9am and 4.30pm, Monday to Friday. You do not need an appointment.

The Wilson Centre
Alfred Gelder Street
Hull
HU1 2AG
Map (link opens in a new window)

To allow enough time for us to discuss your housing options with you, please attend before 4pm. If you come to us after this time we will only be able to give you emergency housing advice. If you know that you are likely to need emergency accommodation we strongly advise you to come and see us as early in the day as possible.

Out of hours service

If you need help and advice outside of office hours, you can contact our out of hours service on 01482 788 080.


Contact us

Housing options team
Hull City Council
1st Floor
The Wilson Centre
PO Box 15
Hull
HU1 2AB

Tel: 01482 300 300
Out of hours service: 01482 788 080
Text phone: 01482 300 349
Email: homeless@hullcc.gov.uk

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Hull City Council, Guildhall, Alfred Gelder Street, Hull, HU1 2AA

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