Consumer advice and protection

Business advice - If you are a business, we can provide guidance on your obligations to your customers and provide advice and assistance with problems you may be experiencing with contracts you have entered into.

Make a trading standards complaint - If you are concerned that a business isn’t acting lawfully, report it to us. We will look into your complaint and let you know of the final outcome.

Credit - If you would like advice about credit, or you have concerns or a query about a credit matter, we can help.

Description of goods or food - Any descriptions of goods and services should be accurate and not misleading.

Doorstep sales - Find out how to complain about a doorstep trader you suspect may be acting incorrectly, and how to protect yourself and those you care for.

Fake goods - Find out about how to report fake goods. We will investigate any complaints about suspected fake goods or counterfeiting.

Fireworks safety - If you have a query about firework safety or you would like to make a complaint about a trader who you think may be acting incorrectly, contact us.

Home improvements - When you need work doing on your home there are steps that you can take to protect yourself and ensure that you get the best possible deal.

Illegal money lending - If you have victim to illegal money lenders, find out about the confidential help and advice available to you.

Illegal sales to young people - Find out about age restrictions on certain goods and how to complain if you suspect an illegal sale has occurred.

Pricing - Businesses must ensure their pricing on display is accurate. Find out how to make a complaint about a trader’s pricing.

Reduce unwanted mail or telephone calls - If you want to cut down on the amount of unsolicited (non-requested) mail, telephone calls, emails and faxes you receive, we have information which will help.

Rights when buying goods - Find out about your consumer rights when buying goods.

Rights when having work done - You have rights when you have a problem with work done by someone such as your builder, car repairer or hairdresser. Find out more.

Scams and ticketing scams - We have information which may help you protect yourself and those you care for from scam approaches and details of how to complain about a suspected scam.

Unsafe goods - If you have concerns about the safety of a product you have been supplied with, contact us.

Weights and measures - If you suspect a trader regarding selling short weight or size of produce, we will investigate your complaint and let you know of the outcome.

Consumer protection information and learning - We provide leaflets, presentations and training to consumers, businesses and people who work in the community about consumers' legal rights and the sources of help available.