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Customer service centres and info points

The Wilson Centre

The Wilson Centre entrance
The Wilson Centre reception
The Wilson Centre cafe
The Wilson Centre

This customer service centre changed the way you can access your council services. For example, as long as you provide the necessary proofs, you can now get same day decisions on applications for housing benefit and council tax reduction.

As well as all the usual services, at The Wilson Centre you can -

Arrange or apply for

  • a place at a school for your child, or, for free school meals
  • a library card (although we do not have a library at the centre)

Get help and support

  • with filling in council forms
  • if you are homeless or faced with homelessness
  • for vulnerable adults and carers
  • if you are looking for a job

Pay the following by cash (at the kiosk or counter), cheque, debit or credit card

  • council bills
  • council housing
  • rent 
  • Kingston Communications telephone bills


  • potholes
  • graffiti
  • vandalism
  • abandoned cars
  • faulty street lights


  • a birth or a death

Other services at the centre

  • free internet  
  • Hull Advice - closed at weekends

Find out more about Hull Advice

The Wilson Centre CSC

The Wilson Centre CSC
Hull City Council
Alfred Gelder Street

Telephone: 01482 300 300
Text phone: 01482 300 349

Opening hours

Monday and Tuesday - 9am - 4.30pm
Wednesday - 10.30am - 4.30pm
Thursday and Friday - 9am - 4.30pm
Saturday - 10am - 1pm
Sunday - closed

Disabled door access is via the Queens Garden entrance.

Accessible liftDisabled parkingDisabled toiletHearing loop
Please note the pin on the map is based on the postcode only and may not be placed at the exact location of the building


There is on street parking and council car parks around this customer service centre, although parking charges and restrictions are applicable.

Find out more about parking

Postal address

You can visit us in person at The Wilson Centre customer service centre, but post should be sent to the following postal address -

Treasury Building
Hull City Council
Guildhall Road

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Hull City Council, Guildhall, Alfred Gelder Street, Hull, HU1 2AA

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