Swipecards

There are a number of payment points available to our customers for cash collection services. For each council service included in the scheme we will send you a plastic card, similar in size to a bank card, which will have your name and account number printed on the front.

Whichever of the outlets you choose to pay at, you just hand over the card and your payment. The cashier will swipe the card electronically, taking all your details automatically - it will be quick and easy.

A payment made one day, will show on your account after two working days. It takes two working days for the credit to appear on our computer system.

You will have a different coloured card for each account. The card will be handed back to you, together with any change and an official receipt of your payment. If you need one we can provide you with a wallet so you can store your card(s) and receipts safely. They will be available from any council payment office.

Council services included in the scheme -

• council tax
• council property/housing rents
• council mortgages
• commercial rates
• Kingston Care Lifelines
• housing benefit payments and some other services

Where you can pay

You can pay at any Post Office or PayPoint that can be found in local shopping centres, shops and supermarkets. There are also outlets in the suburbs of Hull and in other towns and cities throughout the country.

You can pay at  some council offices, such as information points or customer service centres.*

The Post Office will accept cash or cheques with bank cards. PayPoint will only take cash.

You can pay at any location you choose, at any outlet in the scheme anywhere in the country, and you could use a different location or outlet each time you pay - whatever suits you best. So if you are away from home in the UK, just find a convenient Post Office or Paypoint near to where you are.

* Some customer service centres can only accept payment by debit or credit card

What to pay

You will have received a council tax bill, a notification from social services, or a letter and rent card from our housing department. These all tell you what you need to pay to the council and how to pay. If there is a change to this amount, you will be sent revised payment details.

Account enquiries

You will still be able to make any enquiries about your account by either calling Hull Connect on 01482 300 300, by visiting the offices of the department that sent the bill, or by sending an email or writing a letter.

Remember to quote your own individual council reference number from the front bottom left-handside (just below your name) of the relevant swipecard when contacting us.

Lost card

We will replace a lost card on request, free of charge - usually within seven days. A lost or stolen card is of no use to anyone else (unless they want to pay your bill for you), and does not show your address.

Contact us

Ring us on 01482 300 300, call in at an information point or any council payment office and speak to a member of staff, send an email to housing.21st.century@hullcc.gov.uk or contact your local Tenants' and Residents' Association to tell them what you think.

The increasing your payment options leaflet, available as a downloadable PDF below, provides more details about this scheme -