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Bills and recovery

We urge people to contact us if they have difficulty in paying their council tax. A different payment arrangement will only be made prior to the issue of a summons if there are exceptional circumstances.

Before we can accept a different payment arrangement we would require full income details.

The staff you talk to have been fully trained and we will try very hard to make an arrangement which suits both you and the council.

We would very much prefer to talk to people who have problems paying their council tax rather than have them ignore the problem hoping it will go away. If you ignore the problem it could lead to additional costs being added to your bill.



Missed instalment

If payment is not made within seven days of the instalment date, the council can start recovery proceedings. 

First reminder

If a payment is overdue, a reminder is issued showing the amount you need to pay. If payment is made within seven days, the instalments continue.

If you cannot bring your payments up-to-date within seven days, you should contact us. It may be possible to make different arrangements.

If payments are not brought up-to-date within seven days and no contact has been made with us, a summons is normally issued for the full amount of council tax due for the year. £80 costs are payable by you.

Second reminder

If payment is made after a first reminder has been issued but then a further instalment is missed, a second reminder is issued for the unpaid amount. If payment is made within seven days, the instalment arrangement can continue.

If you cannot bring your payments up-to-date within seven days, you should contact us immediately. It may be possible to make different arrangements in exc circumstances.

If payments are not brought up-to-date within seven days and no contact has been made with us, a summons is issued for the full amount of council tax due for the year. £80 costs are payable by you.

Final notice

If you miss another instalment payment after a second reminder has been issued, a final notice will be issued for the full amount of council tax due for the year as you will have lost the right to pay by installments.

Unless the whole amount is paid within seven days a summons will then be issued plus a further £80 costs ar payable by you.

A payment arrangement may still be possible, but Court action will continue in order to protect the council's rights to immediate enforcement action (if there be further default in payment).

Summons

A summons is a document issued by the Magistrates Court. It is a legal order for you to appear before Magistrates at a time and place given on the form.

You do not have to attend the hearing if you are not disputing the case but it is important that you contact the council to make an arrangement if you are not paying the debt in full.

A summons can be delivered by posting it to the last known address of the debtor. The council does not have to prove that the summons or reminder has been received but only that it has been posted.

A summons is issued when a reminder or final notice is not paid within seven days and will be sent for the full amount of council tax outstanding for the year and additional costs of £80. If payment is made to the council in full before the Court date, including the extra costs, that is the end of the matter.

If full payment is not made, the case is presented to the Magistrates Court and a liability order will normally be granted for the council tax and costs. An arrangement may still be accepted at this stage but Court action will continue to the stage of obtaining a liability order. It is still important to contact us to talk through the details and avoid the enforcement of the liability order.

Liability order

The court normally grants the council a document called a liability order.

The liability order gives us, the council, the right to recover the debt by enforcement through various methods such as -

  • attachment of earnings
  • Enforcement Agent Action
  • bankruptcy proceedings
  • charging orders
  • committal to prison

After a Liability Order is granted we will send you a letter giving you 14 days to pay in full or make a suitable payment arrangement.   If full payment is not made or a suitable payment arrangement agreed the debt will be passed to an Enforcement Agent to collect incurring a further £75 costs. 

This letter includes a form requesting details of your household income which you must complete and return. 

This form is part of the legal procedure and must be returned by law. If it is not returned, a fine of £500 could be issued by the courts. If false information is supplied, the fine is up to £1000.

A criminal conviction would also be recorded.

Contact us

You can contact us by visiting a customer service centre, by using the online enquiry form, or by any of the means below -

Freepost RSJC-KKBE-ABXZ
Revenues and Benefits
Hull City Council
Po Box 14
Hull
HU1 2AB
 
Tel: 01482 300 300
Text phone: 01482 300 349
Fax: 01482 613 562
Email: ctaxsr@hullcc.gov.uk



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