An overpayment is when we have paid too much money either to you or the landlord.
Overpayments may happen because -
- your income details have changed
- someone has moved in or out of your property
- the income of non-dependants has changed
Responsibility for repaying the money will depend on the reason for the change in circumstances.
If I don't agree with an overpayment
Your overpayment letter will explain what the overpayment was for, and the dates you have been overpaid. If you disagree with the overpayment after reading the explanation in the letter, you can appeal against it.
You must appeal against an overpayment in writing and within one calendar month of the date of the letter.
More information about appeals
If you are still in receipt of housing benefit, we may reduce the amount you are paid each week. We will write to you tell you how much we are deducting, and when. If you can't pay the money back at the rate we set, you should contact us and we will send you a statement of means form so that we can work out how much you can afford to pay.
How to pay
If you are a council tenant who has been overpaid housing benefit, you can use your housing swipe card. You should have received this card to help you pay your council rent more easily.
You can use this swipe card at any Post Office or PayPoint that can be found in local shopping centres and supermarkets.
You can also pay by telephone on 01482 300 300 with any of the following credit and debit cards - Visa, Mastercard, JCB, Delta and Solo.
You can get more information on overpayments by downloading our housing and council tax benefit overpayments policy document and overpayments leaflet.