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Registered social landlords

Registered social landlords (RSL) verification scheme

If you are a registered social landlord (RSL), joining the RSL verification scheme can speed up the processing of your tenant’s claim.

The aim of the scheme is to encourage tenants to provide a fully completed application form with all supporting evidence at their first appointment with us. If your tenant does this, we promise to pay benefit entitlement within five working days.

Join the scheme

To join the scheme, please contact us on 01482 300 300.

What happens next

We will ask you to sign an agreement that details your role and the responsibilities you must adhere to once you have joined the scheme.

Your staff will then attend a two day training course where they learn -

  • how to complete claims
  • what they need to do to check a claim made by a tenant
  • which proofs are required to verify a claim and how to check them for authenticity.

Contact us

Tel: 01482 300 300
Fax: 01482 613 732

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