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Landlord information

Rights of appeal 

There are occasions when you will be able to ask us to reconsider a decision, however, not all decisions carry the independent right of appeal. We are able to reconsider -

  • the decision about who we pay Housing Benefit to
  • whether an overpayment is recoverable from you
  • the amount, period and reason for the overpayment

Decisions on Housing Benefit mostly concern the claimant - they are normally the person affected by our decision. They have a greater range of decisions that they can dispute.

Decisions the claimant can dispute, but you cannot, are - 

  • the start of a claim
  • the level of the award of Housing Benefit
  • the maximum rent set by the Rent Service
  • the discretion that we have to recover an overpayment
  • any award of Discretionary Housing Payment
  • the income and capital used in the calculation of the claimant's award

Time limits

It is important that we receive your written request for a revision or appeal within one calendar month from the date of notification of the decision made.

Statement of reasons

If you would like a detailed explanation of our decision, you can request a written statement of reasons.
The Tenant's rights of appeal

If your tenant is unhappy with the decision they can - 

  • ask verbally for an explanation or request the council to reconsider it
  • ask for a written statement of reason (how the decision was made)
  • appeal against it

If a written statement of reason or if an appeal is made you must request this in writing, giving the reasons for the appeal.

Good Cause Backdate

A good cause backdate request must be in writing and signed by the tenant, explaining why he/she believes they have good cause why their claim for benefit was late.

If the tenant wishes for a representative to write the statement, the tenant still needs to countersign it. The tenant must supply evidence and information as to the delay of the claim so we may make a determination as to whether we can allow a backdate.

If the backdate is disallowed, the tenant may appeal in writing against the decision within one calendar month of the notification of the decision.

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