Hull City Council
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Customer feedback
Complaints procedure 
How and who can complain 
What can and cannot be complained about 

Social services complaints procedure

The complaints procedure allows for you to make representations, which are comments - either positive or negative - which require a response from us. Its main function is to ensure that when someone makes a complaint or representation, it is dealt with quickly and efficiently. It also allows us to see where services may need improving.

Advocacy support for young people making a complaint

Advocacy is when a person can speak for someone else to ensure their voice is heard or when they support them to speak up for themselves. A child or young person is entitled by law to advocacy support that is independent and confidential. This does not apply when it is an adult making a complaint.
We will provide all children or young people making a complaint with information on advocacy and appoint an advocate for them when asked to.

Court Orders

This information is not an appeals procedure. If you wish to appeal against a Court Order you should approach the Court.

Contact us

Complaints manager
Brunswick House
Strand Close
Beverley Road
Map (link opens in a new window) 

Tel: 01482 300 300

Local Government Ombudsman
Advice Team
PO Box 4771

Tel: 0845 602 1983
Fax: 0247 682 0001

All literature relating to the Complaints Service is available in alternative formats on request. Call 01482 300 300.


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