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Consumer advice and protection

Unsafe goods and services

All consumer products supplied must be safe regardless of whether they are new or second-hand.

If you have concerns about the safety of a product you have been supplied with, or a query about product safety, contact us using the online form below -

We will investigate complaints and let you know of the outcome.

Motor vehicles

Motor dealers and vehicle repairers must not supply vehicles to the public for use on the road which are in an unsafe condition. We carry out regular inspections of vehicles on car dealer’s forecourts.

If you who have concerns about the safety of a vehicle you have been supplied with, report it to us using the online form below -

We will investigate your complaint and let you know of the outcome.

Contact us  

Trading Standards Advice
33 Witham

Tel: If you are a consumer please telephone 0345 404 0506
Text phone: 01482 300 349
Fax: 01482 615 572

We are open Monday to Thursday 9am to 5pm, and Friday 9am to 4.30pm. Please note the trading standards office is not open to the public. If you have an enquiry please make this to trading standards by telephone, text phone, email or post.

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The display of third party advertising on this site is not an endorsement or recommendation of any advertiser’s goods or services. The council accepts no responsibility for the accuracy of the advertisements nor the quality of the goods or services supplied.


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