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Housing Self Service

If you are a tenant of our housing services, this new online facility allows you to -

  • access rent account details, including balances and payments
  • review and update your email address and phone numbers to make sure they are up to date
  • select your mail preferences
  • report new housing repairs, access repairs history and appointments

The Housing Self Service facility also enables customers to log and track repair requests and appointments.

How to register

Visit the Housing Self Service site using the link below

Access the Housing Self Service website (link opens in a new window)

Enter the details requested including your unique payment reference number (this is quoted on your rent card and paper rent statements).

Make sure you entered the information correctly, registration will be automatic and letters containing user details and passwords will be sent separately to your registered address within 10 working days from date of registration.

After you have registered, New users who log in for the first time will need to set up additional security controls including -

  • Re-enter the current password and choose a new one if needed to something more memorable (this needs to be at least eight characters and contain at least one number, one uppercase character and one lowercase character for example NewYear12)
  • Type a memorable question and the answer. This helps provide an additional level of security for users

Access the Housing Self Service website (link opens in a new window)

If either letter is not received within 10 days, please email HS-SystemsSupportTeam@hullcc.gov.uk or telephone 01482 300 300.

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