Tell us once service for when someone has died
When someone has died, their death needs to be registered with the registrar. Once that's done, several other organisations may have to be contacted and given the same information.
We can help you to give the information to the Department for Work and Pensions and they can pass on this information to a number of other government departments and local council services for you.
There are different ways you can use the service -
- In person at the time of the death registration
When you contact us to make an appointment to register a death, we will ask you if you would also like to use the tell us once service and tell you what documents you will need to bring with you.
- By telephone after the death registration
If you would like to speak to someone on the phone please call the Department for Work and Pensions on 0800 085 7308. You will be given a reference number at the time of registration. The lines are open Monday - Friday between 8am - 8pm. This number is free to call from a BT landline, but other providers, including mobile phone providers, may charge you. If you don’t speak English, call us on 0800 085 7308 and one of our advisers and an interpreter will call you back and help you.
What happens to the information
If you decide to use this service we will be able to tell the following organisations -
Your local council's -
- housing benefit office
- council tax benefit office
- council housing
- adult services
- children’s services
- collection of payment for council services
- electoral services
Identity and passport service -
Driver and Vehicle Licensing Agency -
- driving licence cancellation
Department for Work and Pensions
- pension, disability and carers Service
- Jobcentre Plus
- overseas health team
Ministry of Defence, Service Personnel and Veterans Agency
HM Revenue and Customs
- child benefit
- child tax credit
- working tax credit
- personal taxation
How we will treat the information you give us
The information you give will be treated securely and confidentially. The organisations who are contacted will use the information to -
- update records
- end services, benefits and credits as appropriate
- resolve any outstanding issues
They may use this information in other ways, but only as the law allows.
Information you will need to use the service
To make sure the right information is given to any organisations we contact for you and so that you get the most out of the service it will help if you can bring along with you the following information about the person who has died -
- the deceased’s National Insurance number and date of birth
- details of any benefits or services they were receiving
- their driving licence or driving licence number
- their passport or passport number and town/country of birth
We may also ask you for the contact details for -
- their next of kin
- any surviving husband, wife or civil partner
- anybody who is getting child benefit on their behalf
- the person dealing with their estate
You must obtain the agreement of the persons listed above if you are going to provide us with information about them.
Next of kin
If you are the next of kin (closest relative by blood or marriage to the deceased), your entitlement to benefits may change, so please have your own National Insurance number and / or date of birth with you when you contact us.
If you are not the next of kin, or the person who is dealing with the deceased’s estate (the person sorting out their property, belongings and money), you can still use the service if you have their permission to provide their details and act on their behalf.