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Support to stay at home
Telecare case study 


'Telecare is a brilliant service and having it installed in my home was one of the best decisions I ever made' - Henry Prince, Hull
Read Henry's full story
Telecare is a home safety and a personal security system to help people live independently within their own homes.

Telecare is a service for anybody who feels it would help them and is especially beneficial for older, vulnerable and disabled people to call for help whenever it is needed using a trigger button or any of the other telecare sensors.

The service makes a real difference to people’s lives, not only for those using the service to maintain their independence, but also their families, loved ones and carers.

How telecare works

If you or someone you know would like to access telecare a Kingston Care lifeline must be installed in the property.

Find out more about the Kingston Care lifeline service

Should a sensor be activated, an alert is raised at Kingston Care where trained operators take the most appropriate action, whether it be contacting a family member, neighbour, doctor, or the emergency services.

The service is available 24 hours a day.

An image showing how Telecare works


Personal trigger button Personal trigger – Worn round the neck, on the wrist or attached to an item of clothing, press the button on the trigger for help. A call for help can be raised from anywhere in the home or the garden.
Bed or chair occupancy sensor Bed or chair occupancy sensor – provides an early warning by alerting that the user has left their bed/chair and not returned within a predetermined time.
Smoke detector Smoke detector – Potentially a life saving device, the radio smoke detector provides additional protection by raising an instant alarm call to Kingston Care.

Contact us

For queries about Telecare please contact -

Telecare team
Hull City Council
Wawne Road

Tel: 01482 318 700

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