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Help for homeless people

If you are homeless you can get help from our housing options team. You do not need an appointment to see us - just come to our walk-in service at The Wilson Centre.

Find out what help is available if you are concerned that you may lose your home

What happens next

We will assess your circumstances and if you are eligible, have a priority need and are unintentionally homeless, we will provide you with some temporary accommodation and help you with your long term housing needs.


You are eligible if -

  • you have nowhere to live in the UK or elsewhere
  • you can’t go home because of violence
  • you have nowhere you can live together with your family
  • you have somewhere to stay, but it’s not reasonable for you to do so
  • your home is a boat or mobile caravan but you have nowhere to put it
  • you have been issued with a notice to quit, a possession notice or eviction warrant
  • you have been living with friends or relatives and been asked to leave

Priority needs

You are likely to have a priority need if you -

  • are vulnerable as a result of old age
  • are vulnerable as a result of a mental or physical disability
  • have a history of institutionalisation
  • have left your home as a result or threat of violence
  • are pregnant or have children
  • are 16 or 17 years old

If you do not have a priority need or are intentionally homeless, we will give you advice and help on the range of housing options available to you. You are intentionally homeless if you do something or fail to do something which has led you to losing your home.

Walk-in service

You can access our walk-in service at The Wilson Centre between the hours of 9am and 4.30pm, Monday, Tuesday, Thursday and Friday and 11am and 4.30pm on Wednesday. You do not need an appointment.

From 1pm Monday to Friday the Housing Options Team will only see those with nowhere to stay that night (or over the weekend). If you have somewhere to stay then please approach before 1pm the next day.

The Wilson Centre
Alfred Gelder Street
Map (link opens in a new window)

To allow enough time for us to discuss your housing options with you, please attend before 1pm. If you come to us after this time we will only be able to give you emergency housing advice. If you know that you are likely to need emergency accommodation we strongly advise you to come and see us as early in the day as possible.

Out of hours service

If you need help and advice outside of office hours, you can contact our out of hours service on 01482 300 304.

Humber Help

Humber Help website aims to help co-ordinate information-sharing between all those whose lives are affected by the chaos of homelessness and the wide variety of local organisations that provide services of support to those in need.

Find out more about Humber Help (link opens in new window)

Contact us

Housing Options Team
Hull City Council
1st Floor
The Wilson Centre
PO Box 15

Tel: 01482 300 300
Out of hours service: 01482 788 080
Text phone: 01482 300 349

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