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Consumer advice and protection
Returns Policy - A guide for retailers 

Trading standards for businesses

Consumer law, consumer dispute or contractual dispute advice

Our Trading Standards Advice Centre can help Hull businesses with -

  • consumer complaints/disputes
  • consumer law queries
  • problems they are having with contracts they have entered into

If you are a Hull business and you would like advice or information on any of the above, please contact us -

Trading Standards Advice
33 Witham
Hull
HU9 1DB

Tel: public enquiries - 01482 300 300 or business enquiries - 01482 300 301
Text phone: 01482 300 349
Fax: 01482 615 572
Email: tradingstandardsadvicecentre@hullcc.gov.uk

We are open Monday to Thursday 9am to 5pm, and Friday 9am to 4.30pm. Please note the trading standards office is not open to the public. If you have an enquiry please make this to trading standards by telephone, text phone, email or post.

Trading standards advice

If you would like advice or information on any of the following, visit our trading standards business area.

Visit the trading standards for businesses area

  • animal by-products disposal
  • animal feed and feed hygiene
  • animal health
  • chemicals, petrol and explosives
  • consumer credit
  • counterfeiting
  • food standards
  • packing goods
  • poisons
  • product safety
  • trading standards enforcement
  • trading standards inspections
  • underage sales
  • unfair trading
  • unroadworthy vehicles
  • weighbridges
  • weights and measures

Returns Policy; Guidance for Retailers - Consumer rights on faulty or misdescribed goods and guidance on retailer returns policies including returns policy notices.

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