It is better to talk to us before you spend money on things such as products, labelling, promotions and marketing.
We check for unsafe consumer goods from import to retail sale and have goods tested. We also investigate complaints from consumers about un-safe goods. We do not usually give notice of an investigation.
Find out more about trading standards inspections and other visits
Where practices or conditions are not satisfactory, we may be able to resolve the matter by providing advice and guidance. As far as the law allows, we will take account of the circumstances of the case and the attitude of the operator when considering action unless immediate enforcement action is necessary.
Find out more about enforcement measures
The laws we enforce include -
Cosmetic Products Enforcement Regulations 2013
These regulations enable the enforcement of EC Regulation (EC) No 1223/2009 on cosmetics. There are controls covering cosmetic safety, duties of the manufacturer and others in the supply chain, prohibited and restricted substances, animal testing, labeling and product claims.
Electrical Equipment (Safety) Regulations 1994
This law covers the safety of all electrical equipment (with some exemptions) designed or adapted for use as 50 - 1,000 volts AC or 75 - 1,500 volts DC.
Gas Appliances (Safety) Regulations 1995
From 1 January 1996 most new gas appliances supplied in the UK (including imports) must comply with safety requirements. This includes requirements on design, construction, material used, carry the CE marking and specified information and be accompanied by instructions and warnings.
Toys (Safety) Regulations 1995
The main requirements of this law are that toys must satisfy essential safety requirements, be CE marked, bear the required name and address details, and be accompanied by warnings where necessary.
The Tobacco Products (Manufacture, Presentation and Sale) (Safety) Regulations 2002
This law stipulates that tobacco packs need to have large, hard-hitting health warnings. The law prohibits misleading terms such as low-tar, mild and light from tobacco packs. Cigarettes must comply with maximum yields for tar, carbon monoxide and nicotine.
General Product Safety Regulations 2005
This law is to ensure that all products intended for, or likely to be used by, consumers under normal or reasonably foreseeable conditions are safe. The law applies to new and second-hand consumer products, except new products that are covered by specific European safety legislation.
Trading Standards Advice
Tel: public enquiries - 01482 300 300 or business enquiries - 01482 300 301
Text phone: 01482 300 349
Fax: 01482 615 572
We are open Monday to Thursday 9am to 5pm, and Friday 9am to 4.30pm. Please note the trading standards office is not open to the public. If you have an enquiry please make this to trading standards by telephone, text phone, email or post.