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Housing awards


Winner of the Fire Safety Community Award 2010 at the Humberside Fire and Rescue Service Community Awards

We have been awarded a Humberside Fire and Rescue Service Community Award in the category of ‘partner to have the most impact on helping Humberside Fire and Rescue Services improve people’s lives’.

The award was for our joined up approach to managing fire safety in our high rise properties across the city.

Find out more about housing


Winner of the Royal Institute of Chartered Surveyors (RICS) ‘Best Regeneration Initiative’ in Yorkshire and Humber 2010

Gateway improvement of Sandringham Street in HullThe RCIS award recognises the impact of the frontage improvement programme on Plane Street, Sandringham Street and St George’s Road in Newington St Andrew’s, West Hull. This was the first phase of the frontage improvement programme which has now seen over 1,000 homes revitalised.

Initiated by Gateway, and managed and designed by property consultants NPS Humber Limited, the £3.7m external facelift scheme to 300 homes on Plane Street, Sandringham Street and St George’s Road.

The aim of the scheme was to restore the three streets through reinstating the original Victorian character. The work included new fascias, gutters and rainwater pipes, reinstatement of bay windows, renewal of existing bay roof coverings, new windows and doors, new front boundary walls and railings, brickwork, render and joinery repairs and external redecoration where necessary.

The frontage improvement programme is part of Gateway’s multi-million pound investment in Newington and St Andrew’s.

Find out more about the Newington and St Andrew's area action plan


Awarded Tenant Participation Advisory Service (TPAS) Landlord Accreditation for Resident Involvement

TPAS Accredited Quality Logo
We were the first local authority in the UK to receive national accreditation for the work we do to involve residents in improving the way that housing services are delivered.

In the feedback from TPAS they commented that 'Hull City Council excels in their commitment to training, development and support resources for resident involvement'.

More information about tenant participation


Awarded Telecare Services Association (TSA) Accreditation

TSA member organisation logoWe were awarded the accreditation for all three parts of the TSA's Code of Practice for our Kingston Care life line service.  A simple to use pendant alarm system means that assistance is readily available, 24 hours a day. At the touch of a button, customers are connected to one of our control centre staff who arranges appropriate support. This can include contacting a family member or friend, or if necessary, alerting the emergency services.

The Code encourages the provision of good quality customer service by officially recognising those service providers who meet its demanding criteria.

To become code compliant, organisations need to have detailed procedures covering all aspects of their operations, and demonstrate that service delivery is in accordance with these procedures.

More information about Lifelines

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