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Ticketing scams

Are you concerned about fake ticketing websites? One in 12 ticket buyers admit to having been caught out losing an average of £80 each (Office of Fair Trading (OFT) research).

How to report a fake ticketing website

To report a fake ticketing website contact the consumer helpline on 0345 404 0506.

Don't get scammed

'Scam' websites often seem legitimate and professional in appearance but their victims are often left out of pocket with no ticket and no chance of attending the event and seeing their favourite star or team in action.

Before you rush into a decision you may regret ask yourself -

  • how has the website got these tickets to sell? Check with the venue to find out when tickets are being released for sale and when they will be sent out

  • what are others saying about the website? Search the internet to find out what other peoples experiences have been

  • how can you contact the company? Check you know their full geographical address and check they have a working landline number. Take care if the website only gives an email address or mobile phone number

  • can they provide ticket details? Ensure that the face value of the tickets and the seat location are clearly listed

  • do they provide refunds? Make sure there is a refund policy in case something goes wrong

Contact us  

Trading Standards Advice
33 Witham
Hull
HU9 1DB

Tel: If you are a consumer please telephone 0345 404 0506
Text phone: 01482 300 349
Fax: 01482 615 572
Email: tradingstandardsadvicecentre@hullcc.gov.uk

We are open Monday to Thursday 9am to 5pm, and Friday 9am to 4.30pm. Please note the trading standards office is not open to the public. If you have an enquiry please make this to trading standards by telephone, text phone, email or post.

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