Freedom of Information complaints procedure
If you make a Freedom of Information (FOI) request and you are not happy with the outcome, you can complain and request a review through our FOI internal review procedure. We send you details of how to complain when we respond to your FOI request.
Please make sure you include the following information when making a request for a review to help us deal with your complaint effectively -
- your contact details. This may include your address, email address or fax number
- an explanation of why you are not satisfied
- the date you originally requested the information
- details of the information you originally requested
We will acknowledge your request within five days of receiving it. We will also let you know when we expect to respond - this is usually within 20 working days of receiving your request. Occasionally we cannot respond within 20 working days - we will let you know when you can expect a response.
The review will be processed through our customer feedback team.
You will be informed of the decision, and the reasons for that decision, once the internal review has been completed. If you are still unhappy with this review decision we will also tell you how to make a further appeal to the Information Commissioner’s Office (ICO).
Unhappy with the review
If you are unhappy with the result of the internal review, you can refer your complaint to the Information Commissioner's Office.
More information on the ICO (link opens in a new window)
Information Commissioner's Office
Map (link opens in a new window)
Tel: 08456 30 60 60 or 01625 54 57 45
Fax: 01625 524510