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Fax Preference Service
Information Commissioner's Office
Mailing Preference Service
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Unsolicited communications

Cut down unsolicited communications

If you want to cut down on the amount of unsolicited (non-requested) mail, telephone calls, emails and faxes you receive, the following organisations may be able to help you.


Mailing Preference Service (MPS) - by registering your name and address with the MPS you should notice quite a fall in the unsolicited mail you receive. It won’t stop mail that has been sent from overseas, un-addressed material or mail addressed to The Occupier. You will probably still receive mailings from companies you have dealt with in the past and you may also receive mailings from small, local companies.

Visit the Mailing Preference Service (MPS) website (link opens in a new window)

Royal Mail Door to Door - if you want to cut down on the amount of unaddressed mail you receive you can register your details with Royal Mail.

Visit the Royal Mail website (link opens in a new window)

Telephone calls

Telephone Preference Service (TPS) - you can reduce the number of unsolicited sales and marketing calls you receive by registering your telephone number (mobile and/or home) with the TPS.  

Visit the Telephone Preference Service (TPS) website (link opens in a new window)


Organisations should not send unsolicited marketing emails to you without your agreement unless they have obtained your details during the course of a sale, or negotiations towards one, and they have given you the opportunity to object to receiving further information. If you have asked a company to stop sending you marketing emails but they continue to do so you can complain to the Information Commissioner's Office (ICO).

More information on unsolicited emails on the Information Commissioner's Office (ICO) website (link opens in a new window)


Fax Preference Service (FPS) - to stop unsolicited sales and marketing faxes you can register your details with the FPS.

Visit the Fax Preference Service (FPS) website (link opens in a new window)

Need advice or report a scam

If you are concerned about a letter, email, fax or telephone call you have received and you need advice, or you suspect someone you know or care for is being targeted by scams, please contact us using the online form below.

Alternatively email or contact the consumer helpline on 0345 404 0506.

Contact us  

Trading Standards Advice
33 Witham

Tel: If you are a consumer please telephone 0345 404 0506
Text phone: 01482 300 349
Fax: 01482 615 572

We are open Monday to Thursday 9am to 5pm, and Friday 9am to 4.30pm. Please note the trading standards office is not open to the public. If you have an enquiry please make this to trading standards by telephone, text phone, email or post.

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The display of third party advertising on this site is not an endorsement or recommendation of any advertiser’s goods or services. The council accepts no responsibility for the accuracy of the advertisements nor the quality of the goods or services supplied.


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