Hull City Council
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Children's services complaints
 See also
How and who can complain
Complaints procedure

Social services complaints

What can you complain about?

  • an unwelcome or disputed decision
  • concern about the quality or appropriateness of a service
  • delay in decision making or provision of services
  • delivery or non-delivery of services, including complaints procedures
  • quantity, frequency, change or cost of a service
  • attitude or behaviour of staff
  • application of eligibility and assessment criteria
  • the impact on a child or young person of the application one of our policies
  • assessment, care management and review

There may be other things not on the above list that you can complain about - you should contact the complaints manager, who will advise you.

When do you not have the right to complain?

  • if you do not meet the requirements above
  • if your complaint does not relate to us or anybody acting on our behalf
  • the same complaint has already been investigated
  • we do not need to consider complaints made more than one year after the complaint arose. This also applies to representations. However, we can extend this time limit if we want to

We can also decide not to accept a complaint if it is felt the complaint may prejudice any of the following investigations -

  • court proceedings
  • tribunals
  • disciplinary proceedings
  • criminal proceedings

Contact us

Complaints manager
Brunswick House
Strand Close
Beverley Road
Map (link opens in a new window) 

Tel: 01482 616 143

Local Government Ombudsman
Advice Team
PO Box 4771

Tel: 0845 6021983
Fax: 024 7682 0001

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