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Food poisoning

Report a suspected business

If you think your food poisoning has been caused by food from a restaurant or other food business in Hull, we need to know so we can investigate the business in question.

You can report the business in question by emailing or contact us on 01482 300 300.

If you email us, we will contact you to either arrange to visit you or discuss your illness with you over the phone. Please provide any information which you can give may help in determining the source of your illness.

It is possible that by the time we contact you, you will be feeling much better. We will however still need to speak with you.

The time taken from eating suspect food to feeling unwell varies considerably. This time period can be up to 15 days. We would strongly advise therefore, that as soon as you become unwell, try to remember what you have eaten in the past week or two. Include food eaten at home, as well as elsewhere, and write this information down. This helps us to determine the source as people often forget what they have eaten within a very short period of time. The last meal you ate will probably not be the cause of your illness.

What to do if you have food poisoning

If you believe that you have food poisoning, you should take the following steps -

  • consult your GP. They may ask you to give a stool sample; this is so that the specific cause of your illness can be identified. Your GP may also be able to prescribe you some re-hydration therapy or antibiotics to help you feel better
  • good hygiene is particularly important, especially washing your hands before handling food and after visiting the toilet
  • if you work in a food premises and/or you are a food handler, you should not handle or prepare any food intended for service to the public until you have been free of symptoms for at least 48 hours
  • in order to avoid dehydration, ensure that you drink plenty of fluids

Causes of food poisoning

The main causes of food poisoning are -

  • not cooking food properly throughout
  • preparing food too far in advance and leaving this out at room temperature
  • not defrosting the food properly or sufficiently (food should always be defrosted in the refrigerator and always be defrosted thoroughly)
  • poor personal hygiene such as not washing the hands after visits to the toilet and / or preparing food
  • preparing cooked or ready to eat foods on the same surface as raw meat / raw food without thoroughly cleaning and disinfecting in-between
  • storing food incorrectly - some foods should be kept in the fridge until cooked or eaten, and ready to eat food should always be stored above anything which is not

A guide about how to prevent food poisoning is available to download below -

Contact us

Food Safety Section
Environmental Health
Hull City Council
33 Witham

Tel: 01482 300 301
Text phone: 01482 300 349
Fax: 01482 615 518

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