Hull City Council
You are here: Home > Community and living > [ Consumer advice and protection ]
Community and living
Consumer complaints 
Consumer protection learning 
Credit advice 
Description of goods 
Doorstep sales 
Fake goods 
Faulty and unsafe goods 
Home improvements 
Illegal money lending 
Pricing 
Rights when buying goods 
Rights when having work done 
Ticketing scams 
Trading standards for businesses 
Unsolicited communications 
Weights and measures 
 See also
Prosecutions and simple cautions
Trading standards advice for businesses
Motor Trade Partnership
 Web links
Which? Consumer Rights

Consumer advice and protection

Find out more about trading standards advice for businesses

Business advice - If you are a business, we can provide guidance on your obligations to your customers and provide advice and assistance with problems you may be experiencing with contracts you have entered into.

Find out how to make a trading standards complaint

Make a trading standards complaint - If you are concerned that a business isn’t acting lawfully, report it to us. We will look into your complaint and let you know of the final outcome.

Find out more about credit advice

Credit - If you would like advice about credit, or you have concerns or a query about a credit matter, we can help.

Find out more about descriptions of goods or food

Description of goods or food - Any descriptions of goods and services should be accurate and not misleading.

Find out more about doorstep sales

Doorstep sales - Find out how to complain about a doorstep trader you suspect may be acting incorrectly, and how to protect yourself and those you care for.

Find out more about fake goods

Fake goods - Find out about how to report fake goods. We will investigate any complaints about suspected fake goods or counterfeiting.

Find out more about fireworks safety

Fireworks safety - If you have a query about firework safety or you would like to make a complaint about a trader who you think may be acting incorrectly, contact us.

Find out more about getting a fair deal for home improvements

Home improvements - When you need work doing on your home there are steps that you can take to protect yourself and ensure that you get the best possible deal.

Find out more about iIlegal money lending

Illegal money lending - If you have victim to illegal money lenders, find out about the confidential help and advice available to you.

Find out more about pricing

Pricing - Businesses must ensure their pricing on display is accurate. Find out how to make a complaint about a trader’s pricing.

Find out how to reduce unwanted mail or telephone calls

Reduce unwanted mail or telephone calls - If you want to cut down on the amount of unsolicited (non-requested) mail, telephone calls, emails and faxes you receive, we have information which will help.

Find out your rights when buying goods

Rights when buying goods - Find out about your consumer rights when buying goods.

Find out more about your rights when having work done

Rights when having work done - You have rights when you have a problem with work done by someone such as your builder, car repairer or hairdresser. Find out more.

Find out more about scams

Scams and ticketing scams - We have information which may help you protect yourself and those you care for from scam approaches and details of how to complain about a suspected scam.

Find out more about unsafe goods

Unsafe goods - If you have concerns about the safety of a product you have been supplied with, contact us.

Find out more about weights and measures

Weights and measures - If you suspect a trader regarding selling short weight or size of produce, we will investigate your complaint and let you know of the outcome.

Find out more about consumer protection information and learning

Consumer protection information and learning - We provide leaflets, presentations and training to consumers, businesses and people who work in the community about consumers' legal rights and the sources of help available.

Trading standards prosecutions and simple cautions Prosecutions and simple cautions - View the list of trading standards prosecutions and simple cautions dating back from 2011.
Hull Motor Trade Partnership - Find out more about the partnership between Hull Trading Standards and the local motor trade.


Contact us

Trading Standards Advice
33 Witham
Hull
HU9 1DB

Tel: If you are a consumer please telephone 08454 04 05 06
Text phone: 01482 300 349
Fax: 01482 615 572
Email: tradingstandardsadvicecentre@hullcc.gov.uk

We are open Monday to Thursday 9am to 5pm, and Friday 9am to 4.30pm. Please note the trading standards office is not open to the public. If you have an enquiry please make this to trading standards by telephone, text phone, email or post.

Go back a pageBack  Go to top of pageTop  Print this pagePrint

Advertisements

The display of third party advertising on this site is not an endorsement or recommendation of any advertiser’s goods or services. The council accepts no responsibility for the accuracy of the advertisements nor the quality of the goods or services supplied.

 
 

Find my nearest...

Please enter your postcode

City of Culture logo
Visit the City of Culture 2017 website (link opens in a new window)

Hull City Council, Guildhall, Alfred Gelder Street, Hull, HU1 2AA

Sign up for council news and updates Subscribe to our RSS feedFind out about our Twitter profilesFind out about our Facebook pagesOur Flickr channelsYouTube channels

All Information © Hull City Council  2017