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Strategies, policies and plans

Internal Disputes Resolution Procedure (IDRP)

From the day a person starts a job with the council, to the day when benefits or dependant's benefits are paid, the council and the pension scheme administering authority have to make decisions under the pension scheme rules that affect you or your dependants. When you (or your dependants) are notified of a decision you should check, as far as you can, that it is based on the correct details and that you agree with the decision

If you are unhappy with a decision that has been made in relation to your pension benefits then you can raise a complaint using the Internal Dispute Resolution Procedure (IDRP).

The procedure applies to all active, deferred or pensioner members of the Local Government Pension Scheme (LGPS).

The procedure does not apply to decisions relating to ill health retirement decisions made by an Independent Registered Medical Practitioner where the member is still employed by the council.

For more information on how to make your complaint and for a form to register your complaint please access the document below.

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