Do it online with MyAccount
How to access myAccount
You can access myAccount using the link below.
Access myAccount (link opens in a new window)
Alternatively you will be directed to myAccount whenever you select an online form on the website.
How to set up your account
Setting up your account is very straightforward and should only take a minute or two.
Access myAccount through the link below, then select Log in/Register
Access myAccount to set up your account (link opens in a new window)
The benefits of registering for myAccount
This new secure part of our website enables you to access our services online.
Once you set up your profile with your details you won't need to put them in again to make other requests and over the coming months we'll be adding even more online services.
You can use your myAccount to get in touch with us when it's most convenient to you, 24 hours a day, rather than be restricted to office opening times.
You can also track your requests through your account and in most cases, you will find it quicker than telephoning or coming to see us.
The benefits of accessing our services online instead of calling
In order to manage the volume of calls we receive, we deploy a queuing system and while we try our very best to answer calls as quickly as possible, there are peak periods when it may take a little longer than normal. By using our website and logging in to your myAccount, you can access and request a range of council services. You may also find it cheaper than phoning.
If you prefer to speak to someone
If you prefer to speak to a member of our staff, that's not a problem - just telephone us on 01482 300 300, or pop in and see us at our customer service centres.
How to raise your enquiry or request
All of our self service forms are available on the Services tab of myAccount. Find the service you are looking for and select the link to complete the form. Make sure you log in, or set up an account if you do not have one, as this will save you time as your contact details will already be filled in.
How to track your enquiry or request
If you have set up your myAccount, log in and select the My requests tab. You can then access a list of your active requests and enquiries.
What we will do with your information
Use the link below to access our privacy notice to learn about cookies on your computer and how your information is used.
Access our privacy notice
You can find out more about data protection using the link below.
Find out more about data protection
How to close your account
Use the form below to tell us if you would like to close your myAccount.